Return policy

 

Right of return

We grant a 30-day right of return for our products. The product must be returnable in accordance with Finnish Chapter 6 of the Consumer Protection Act. The purpose of the law is to give the consumer the right to inspect the product as is possible in a store. The customer has the right to inspect the contents of the package and carefully fit the product. However, the product must be completely scratch-free and in like-new condition when returned. The product packaging must be opened with general caution. All product packaging can be opened in a way that does not damage the packaging. For example, it is recommended to open tapes and seals with a knife, and not tear the tape. We are responsible for the postage costs incurred for the return.

Restrictions on the right of return based on Chapter 6, Section 16 of the Consumer Protection Act:

  • Engraved products are not eligible for a return under the law governing customized products.
  • The product is not eligible for return and/or cancellation if it has been specifically ordered from a factory at the buyer's request. If the product is ordered from a factory, we have informed the customer of this separately or it is mentioned in the product description.
  • Some products are not eligible for returns due to health or hygiene reasons if the sealed packaging has been opened. Such products include earbuds and heart rate monitors.

 

Customer returns must always be sent using Posti's free customer return service and a receipt must be requested for the return.

For customer return matters, please first contact us by email: info@watchservice.fi

 

Complaints

Please contact us in case of complaints, and we will resolve the matter as quickly as possible. Our customer service will help you either by email at info@watchservice.fi or by calling 040-4564582. See our customer service opening hours below.

Our customer service opening hours

Our online store customer service:

By phone You can reach us at 040-4564582 . Our telephone customer service is open Monday to Friday from 9 am to 4 pm . At other times you can send an email to info@watchservice.fi .

By email You can reach us at info@watchservice.fi . We strive to respond to emails and via contact form We will respond to messages sent as quickly as possible, usually within 1-2 business days. We will try to respond to contacts sent on weekends by Monday at the latest.